Knowledge Base
LeadSquared HelpDesk
Hello, how can we help?Developer Tickets
Enabling for all the usersEmail Experts
Enabling it to all users
Recent Articles
IP restriction behavior in case organization switch is enabled
Hi Team. As we know that we can restrict the login into LSQ based on IP you can refer to the article for more insights->https://help.leadsquared.com/restriction-using-ip-whitelisting/ However, if the account which is IP restricted has a child account ...Work area validation for mobile users
Settings > Mobile App > Work area validation. The above-mentioned setting will restrict mobile users from posting or adding activities until they have checked in or out. The method is outlined in the JSON body below. { "workAreaValidationMethods": [ ...Lead page loading blank
Hi Team, You can face issue sometimes that everything on LSQ platform is working fine but for few leads, lead page will not be loading and a blank page will be loaded. RCA Most possible root cause for this will be email or name of the lead will must ...Lead assigned more than lead assignment quota
Issue Hi Team you can face some issue where lead assignment quota is enabled that Leads are assigned to users more than the lead assignment quota via automation. Reason for this is that the lead assignment quota is only calculated for lead distribute ...Email credits limit
Every tenant will have a certain email credits set to send the campaigns to leads. There are two kinds of editors in the email campaigns: 1)BEE editors(Use email template) 2)Use HTML When you send a campaign using the BEE editor, it consumes two ...
Popular Articles
Deletion of Leads in Sandbox Account after Sync
Query: The client is questioning the reason behind the deletion of all leads in the sandbox account after performing a sync. Reason: During the sync process, all configurations from the production account are copied to the sandbox account, depending ...Restrictions on adding sub-automation in Automation(Lead Type Trigger)
Product behaviour: Sub-Automations created for an Activity type Trigger cannot be used in other automations with Lead type Triggers. Root cause: Sub-automation cards for Lead Type Triggers have a validation that only allows Sub-automations created ...Inbound texts are not being pushed to LeadSquared from CTM.
Issue:Inbound texts are not being pushed to LeadSquared from CTM. Possible causes: 1.) The incorrect webhook is added on CTM. 2.) The trigger for that Webhook is not configured correctly. Solution: For cause 1.) Verify the correct Webhook from the ...Can Enabling "Allow non-lead email address(es) in the CC field" Setting Generate Unwanted Leads in LeadSquared?
Query: The client wants to avoid the creation of junk or unwanted leads in LeadSquared when enabling the "Allow non-lead email address(es) in the CC field" setting. What steps can the client take to prevent this situation? Solution: To prevent this ...Why is exit condition behaviour different on wait card?
Query: Customer raised a concern that Automation exit condition is not working on the Wait card. For example: When the automation gets triggered and the exit condition is satisfied by the Lead, the lead will not exit on the trigger card, it will exit ...