CIF file not downloadable or viewable

CIF file not downloadable or viewable

Issue Summary:

  1. Users fill out a form, which generates a PDF document.
  2. This document is stored in the Documents tab in a CFS field and uploaded to Amazon S3.
  3. Some PDFs were not downloadable or viewable.
  4. The root cause was a restriction policy on the S3 bucket, preventing uploads of files with special characters in their names.
  5. The form name contained special characters, which led to this restriction being applied.

Resolution:

  • The form name was modified to remove special characters.
  • The form was renamed and republished.
  • This allowed the PDFs to be generated, stored, and accessed without issues.

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