Data not reflecting in audit trail but field got updated

Hi Team,

You can get the issue where lead field is updated perfectly but in audit trail, there will be no audit logs present.

Reason

This will only happen in the case where lead will be updated via API. 

Solution

Audit trail will only pick up the log if schema name is exact as in the lead field settings. PFB the example:-

In Lead field schema name is - mx_Risk_Category

In API schema name pushed is:- mx_risk_category

So in this case, field value will be updated but log will not be captured in audit trail. Kindly get this corrected by the customer spoc.

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