Facebook/Instagram Lead Ads connector (100 Bad Request)

Facebook/Instagram Lead Ads connector (100 Bad Request)

Issue:
Leads are not coming into LSQ via Facebook/Instagram Lead Ads connector.

Error:
Status: 100 Bad Request
{"error":{"message":"Unsupported get request. Object with ID does not exist, cannot be loaded due to missing permissions, or does not support this operation. 

Resolution:
The above-unprocessed error happens because Facebook Authentication has either expired or is missing. Please authenticate the Facebook Ad account that’s linked to your LeadSquared account, and ensure that the required permissions (Manage Leads, CRM Access, Lead Access, etc.), are intact. To know how to rectify this, please refer to the Troubleshooting steps listed above. Once this is rectified, navigate to Logs & Reports>Unprocessed, and click the Refresh button.

Kindly refer to the troubleshooting document for further insights on the above error. 

Hope this helps!

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