Facebook/Instagram Lead Ads connector - Unable to connect Pages.
Issue:
Unable to connect pages in LSQ FB Lead Ads. Pages are note getting listed.
Error:
Error:
When connecting pages, Select Page option is not reflecting.
Resolution:
There has been a change recently at Meta's end where they have removed the user access for pages, due to which the pages are not getting listed when trying to connect.
In this case, please ask the users to follow the steps as mentioned in the document in the attachment section.
Note: In case the users get stuck at step 3 (Adding the user under People with Facebook Access) where they are unable to find the users or the users are not getting listed, kindly ask them to reach out to Meta Team regarding this. Workaround for this can be to create a new user in facebook and give him all the required permissions and ask them to connect their account in LSQ.
Resolution:
There has been a change recently at Meta's end where they have removed the user access for pages, due to which the pages are not getting listed when trying to connect.
In this case, please ask the users to follow the steps as mentioned in the document in the attachment section.
Note: In case the users get stuck at step 3 (Adding the user under People with Facebook Access) where they are unable to find the users or the users are not getting listed, kindly ask them to reach out to Meta Team regarding this. Workaround for this can be to create a new user in facebook and give him all the required permissions and ask them to connect their account in LSQ.
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