Issue with Kaleyra SMS Connector

Issue with Kaleyra SMS Connector

Hi Team,

Greetings!

Issue : When we're sending a SMS Text from LS Account, where all the formatting is done correctly and alignment. Whereas, when SMS is received the formatting on the Mobile Device is not correct.

Sample Images:


With Default Value:                                                                                                         After removing the Default Value:
                                                   

Solution: The issue is from the Kaleyra End, this shall be checked from their end, where we need to share the Exact Template with their support team and check on the same.


To reach out to Kaleyra Support 
support@kaleyra.com


Thanks
Happy Learning!
    • Related Articles

    • Compatibility of SMS 2FA with Compulsory Email 2FA Enforcement

      Query: If a tenant has SMS 2FA configured for all users and LSQ enforces compulsory 2FA via email, will the SMS 2FA still work? Answer: Yes, users will continue to receive OTP on SMS as LSQ enforces compulsory 2FA via email only for customers who had ...
    • Data fetch issue | Activity based reports

      Issue reported: The "Activities by User (Historical)" report does not fetch the complete data of all the activities selected using the "Activity Type(s)" dropdown. Solution/ Findings: This is the default behaviour of the system wherein: 1. If there ...
    • Inbound texts are not being pushed to LeadSquared from CTM.

      Issue:Inbound texts are not being pushed to LeadSquared from CTM. Possible causes: 1.) The incorrect webhook is added on CTM. 2.) The trigger for that Webhook is not configured correctly. Solution: For cause 1.) Verify the correct Webhook from the ...
    • Service Window WhatAapp Connector

      Hi Team, I recently faced an issue with the WhatsApp connector where i the client was unable to send the lead customized texts. The WhatsApp connector has a feature called service window as shown below The service window is the window through which ...
    • Two call activities of same duration and time is added upon Lead via SMS and call tracker App

      Hi Team, Greetings!! Scenario: Two call activities are getting posted upon Lead with same duration time and activity time continuously. The calls are made through call and SMS tracker app. We checked the telephony logs and found out the time is ...