Lead page loading blank

Hi Team,

You can face issue sometimes that everything on LSQ platform is working fine but for few leads, lead page will not be loading and a blank page will be loaded.

RCA

Most possible root cause for this will be email or name of the lead will must be having some special character and it is not processed at DB. 

Solution:-

To solve this remove the special character and page will start loading.

• Related Articles

• Discrepancy in Lead Counts Between SIERA Report and Manage Leads

  Problem Statement Users may observe a discrepancy in the number of leads reported in the SIERA Report when compared with the Manage Leads section, even when applying the same set of filters. Root Cause This discrepancy occurs because, in the Owner ...

• All data exported from manage leads page

  Exporting Leads – Expected Behavior When exporting leads from the Manage Leads page: Selecting individual leads manually (e.g., by checking the boxes) and then using the Export option under Actions will export all leads, not just the selected ones, ...

• How to hide the Lead Age from the Mobile App.

  Scenario: How to hide lead age from the Leadsquared mobile application. Solution: Steps to hide lead age: If you see in the Mobile App by default the lead age will be shown up against the leads, If the customer wants to remove the lead age then It is ...

• Lead assigned more than lead assignment quota

  Issue Hi Team you can face some issue where lead assignment quota is enabled that Leads are assigned to users more than the lead assignment quota via automation. Reason for this is that the lead assignment quota is only calculated for lead distribute ...

• Unable to Load Portal Page

  Scenario: Users experienced portal page loading issue. RCA: Please find below points 1. Required IPs and Domains not whitelisted. Note: Upon reviewing the investigation logs, we found that multiple domains were missing in our leads for the dedicated ...