Managing URL Expiration for Portal Access

Managing URL Expiration for Portal Access


This article addresses the scenarios related to the expiration of short and long URLs used for accessing the portal. Understanding these scenarios can help users troubleshoot issues and maintain access.

Scenarios

1. Expired Short URL
Issue: When a short URL has expired, users may encounter a "Not a valid URL" message.
Solution: Users can resolve this issue by retriggering or regenerating the short URL to obtain a new, valid link.



2. Expired Long URL with Active Short URL
Issue: If the long URL has expired but the short URL remains valid, users will be redirected to the login page instead of the intended student dashboard.
Solution: To fix this, increase the expiration time of the long URL and then regenerate or retrigger the short URL to ensure seamless access to the student dashboard.


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