Minimum Requirements for LeadSquared Mobile App

Minimum Requirements for LeadSquared Mobile Application

LeadSquared Mobile Application: Minimum Requirements

Hi, LeadSquared Support!

The purpose of this article is to give agents a more detailed and insightful background on the minimum essential requirements of a handset mobile device to run the LeadSquared Mobile App. 

You will often encounter cases where a user is unable to install or utilize the application because the OS version of the phone is not sufficient for our mobile app. In such cases, we can help customers by letting them know the exact specifications required, which are fairly minimal. 


The Help Article in this regard was redundant for a while, observing which we reached out to the Technical Writing Team to get this rectified. 
Kindly refer below for a comprehensive insight into the device and network requirements the LeadSquared Mobile App requires to function successfully. 

Supported Operating Systems and Versions

Mobile Devices

Customers can use the LeadSquared mobile app on any device that meets the supported operating systems versions and requirements. Listed below are the mobile devices used by us for automated and manual testing on the iOS and Android mobile app. Please note that LeadSquared cannot guarantee the app performance on untested devices or those with manufacturer-specific customizations. The LeadSquared mobile app supports portrait orientation only on phones.

Tested Android Devices

  • Pixel 6a
  • Samsung Galaxy S21
  • Samsung Galaxy S20
  • Samsung Galaxy S10
  • Samsung Galaxy S22
  • Samsung Galaxy A50
  • Samsung Galaxy A51
  • Samsung Galaxy S9
  • Samsung Galaxy S8
  • Samsung Galaxy S7
  • MI A3
  • MI A2
  • Redmi 5
  • Nord CE 2 Lite 5G
  • Moto G 82

Tested iOS Devices

  • iPhone 14 Pro Max
  • iPhone 14
  • iPhone 12 Pro
  • iPhone 12 Mini
  • iPhone 11 Pro
  • iPhone 11
  • iPhone X
  • iPhone Plus
  • iPhone 7
  • iPhone SE 2 Gen
  • iPhone 15 / 15 Pro / Pro Max

Network

To communicate using the mobile app, you need a stable cellular or Wi-Fi network connection. For cellular connections, at least a 3G network is required. We recommend using LTE, 5G or Wi-Fi for the best performance.

Mobile App Updates

LeadSquared mobile app feature updates are available to customers whose devices meet the current minimum platform requirements. Updates are released regularly. The timeframe for releasing a new major version may vary and can be affected by factors outside of Leadsquared’s control, such as new requirements from Apple or Google, or changes to the iOS or Android operating systems.

Customers can update the mobile app from the App Store or Google Play as long as their mobile devices meet LeadSquared’s current minimum mobile operating system requirements. If a device is running an older operating system, updated versions of the LeadSquared mobile app won’t appear in the App Store or Google Play.

To navigate to the new Help Article published by our Tech Writing Team when we brought the redundant older article to their notice, kindly access the following link: https://help.leadsquared.com/minimum-requirements-for-leadsquared-mobile-app/
Hope this has been helpful. Please reach out in case of any queries or clarifications :-)

Thanking you, 
Aditya Choudhury

Product Support Engineer 


    • Related Articles

    • User unable to download Leadsquared Mobile Application

      Issue: May I know why Am I getting the below error "This app won't work for your device" while downloading the Leadsquared mobile application from the app store? Answer: Please update the mobile phone OS version to a minimal supported version. As of ...

    • How to hide the Lead Age from the Mobile App.

      Scenario: How to hide lead age from the Leadsquared mobile application. Solution: Steps to hide lead age: If you see in the Mobile App by default the lead age will be shown up against the leads, If the customer wants to remove the lead age then It is ...

    • Unable to open Leadsquared mobile application on MAC/iOS

      Issue: When trying to open the Leadsquared mobile application in MAC/iOS, the user may encounter an error: "Device not supported" Root Cause: The error is seen if the user's device has been manipulated/rooted for unknown reasons. Since this is a ...

    • Fwd: LeadSquared Android App – Bug Report

      Issue Forms not loading up in the mobile app. Resolution Check for the names of the forms and processes if there are any forms or processes with the name containing Error it will not be loaded up in the Mobile, change the name of the form and the ...

    • Fetching Forms error on Mobile App

      Issue: Users get Fetching Forms, please try again later error while marking activity from mobile app. Resolution: This issue arises when users immediately access a form upon logging in. We perform multiple API calls to fetch and store metadata ( the ...