Open Activity Being Wrongly Posted

Open Activity Being Wrongly Posted


If open activity is being posted on a lead who has not opened the email, it is due to other recipients opening the email. These recipients can be either in the “To” or “CC” or “BCC” field of the email. The tracking link can only identify if an email is opened and not who has opened the same. 

For one on one email delivery, check the activity history for the same.


A screenshot of a computerDescription automatically generated


A screenshot of a computerDescription automatically generated

You can check for the other recipients in the email campaign summary.

A screenshot of a computerDescription automatically generated


For 
automation to check where the email has been triggered, you need to go to the live edit section of the automation and edit the “Send Email” card. 

A screenshot of a computerDescription automatically generated

A screenshot of a computerDescription automatically generated