Re-subscribing to Emails from LeadSquared | Email Campaigns | Send Email failures
Issue:
Leads unsubscribed unwillingly, but communication needs to continue since primary channel is emails.
Associated Concerns:
No "Re-Opt In" automation or failsafe was set. At which case please recommend this help article as well: Data Protection and Privacy
Steps to take/Solution:
For the leads who have already unsubscribed, they would have to go to their last received email, and click on "Unsubscribe" again:
Once the link is clicked, it will take you to the below survey page and the lead should be able to re-subscribe from there as shown below:
The Email Opt-In setting can be enabled for future purposes and may help you mitigate this issue down the line.
Hope this helps :)
Related Articles
Can Enabling "Allow non-lead email address(es) in the CC field" Setting Generate Unwanted Leads in LeadSquared?
Query: The client wants to avoid the creation of junk or unwanted leads in LeadSquared when enabling the "Allow non-lead email address(es) in the CC field" setting. What steps can the client take to prevent this situation? Solution: To prevent this ...Mailing Preferences behavior and when to request for removal of lead email from Suppression List | Email Preferences
Issue/Sample Request: A customer unsubscribed in the past but now he is a customer and is re-subscribed so we need to get his email cleared again. Can you please make sure his account is able to receive emails? Explanation to customer: There are 2 ...Email template reverts to older version after making changes
Issue: The client experienced a situation where changes made to an Email template were initially visible, but reverted back to the previous version after 30 minutes. Cause: This issue specifically occurs with "Visual Designer" type templates. These ...How to reset Leadsquared Password
You can set the password by following the below steps Go to the login page https://login.leadsquared.com/ Click on the "Forgot Password" and enter your Leadsquared login id. You will receive a reset email link in your email inbox or spam folder. ...Automation Cards Failure email alerts
The Automation Failure notification will trigger only those who created the automation and who modified the automation. Please note all the users who modified the automation will get the automation failure notification (e.g.: if user-a modified the ...