Task owner in opportunity page and in manage task page can be different

Task owner in opportunity page and in manage task page can be different

Hi Team,

There can be a possibility where the task owner in opportunity page and in manage task page can be different.
Reason for this issue:-

If the the user Name, Email and phone number everything will be changed for any user who is task owner,  then task gets synced to ESS when user was existing with previous details.
Hence, ESS still contains old owner data and reflect as different name at both the places.

Solution:-

To fix this for the client you can navigate to manage Tasks page > Filter with new owner name [This will retrieve all task which are showing the previous task owner names as well] > and change task owner to new task owner.

    • Related Articles

    • Opportunity import error | Updation | Import restrcition

      Issue reported: When trying to update opportunities using the opportunity import function, the following error is displayed in the import report as shown below. Import parameter to be noted - Overwrite duplicates. Error message - "Creation of new ...

    • Opportunity owner update failure in the UI

      When an opportunity owner is tried to update "1 opportunity failed to update" error is shown. Whereas when the owner is updated via API it is successful. This happens because of the duplicate detection rule. If there are duplicate opportunities then ...

    • Behaviour of Origin field for opportunity created via Import

      Issue: When checked under manage opportunity page the origin field value is empty Root cause: The origin field value is blank, in the scenario where opportunity has been created by Opportunity Import. Solution: As a workaround it is suggested that ...

    • Lead and Opportunity condition filter not working correctly

      Issue: User has created a list with condition- opportunity type load modified before 05/15/2024 and Lead modified before 05/15/2024, but system showing leads in the list for which load opportunity is modified even after 05/15/2024. RCA: The ...

    • Filter and search only opportunity fields in form rules

      Problem: Currently if you try to search form rules containing a particular opportunity field in the search bar, it does not yield any results. This is a bug and will be fixed in upcoming releases. Workaround: Remove the opportunity code in the search ...