Unable to delete leads

Unable to delete leads

Issue: You get an error while deleting a lead as mentioned in the below screenshot.




Root Cause:  In this case, as shown in the below screenshot, this lead was linked with another lead existing in the system via Lead Referral Activity.



Solution: Make sure to check the activity history of the lead and check the lead referral activity or any such activity where the lead is linked with another lead. Hence, the activity has to be deleted to de-link the leads and then further proceed with the delete action as usual.

    • Related Articles

    • Unable to Delete Leads in Bulk Action

      Issue: The customer reported that they attempted to delete leads in bulk. However, only around 30% of the leads were successfully deleted, while the remaining leads remained in the system despite multiple attempts. The request history showed the ...

    • Deletion of Leads in Sandbox Account after Sync

      Query: The client is questioning the reason behind the deletion of all leads in the sandbox account after performing a sync. Reason: During the sync process, all configurations from the production account are copied to the sandbox account, depending ...

    • Facebook/Instagram Lead Ads connector - Unable to connect Pages.

      Issue: Unable to connect pages in LSQ FB Lead Ads. Pages are note getting listed. Error: When connecting pages, Select Page option is not reflecting. Resolution: There has been a change recently at Meta's end where they have removed the user access ...

    • Unable to complete task

      Problem Statement: On a particular lead and task, the task owner encountered a "Sorry, that was unexpected" error while attempting to complete the task. Solution: Please note that the task was neither deleted nor affected by any sync issues. Upon ...

    • Lead page loading blank

      Hi Team, You can face issue sometimes that everything on LSQ platform is working fine but for few leads, lead page will not be loading and a blank page will be loaded. RCA Most possible root cause for this will be email or name of the lead will must ...