Unable to update the distributed owner's name in the automation

Unable to update the distributed owner's name in the automation

Issue: Customer was using an automation to update the assigned lead owner to the specific field.

RCA: Customer was using incorrect mail merge for the owner (@{Owner:EmailAddress ,}  @{Owner:FirstName ,}), because of which was values are getting captured as a blank.


Solution: Suggested to use the correct schema => @{Lead:OwnerIdName,}.

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