What if converse is not enabled in the account?

What if converse is not enabled in the account?

Q: If whatsapp converse is disabled for the account, will the whatsapp connector remain unchanged?

A: Yes, the whatsapp connector will remain the same.

Q: Will incoming whatsapp messages still be received?

A: Yes, incoming whatsapp messages will still be received.

Q: Will whatsapp message activity (both inbound and outbound) be posted on leads with all statuses?

A: Yes, whatsapp message activity will be posted on leads with statuses such as Sent, Delivered, Failed, read, delete, etc.

Q: Will users still be able to send custom messages?

A: No, users will not be able to send custom messages.

    • Related Articles

    • Deletion of Leads in Sandbox Account after Sync

      Query: The client is questioning the reason behind the deletion of all leads in the sandbox account after performing a sync. Reason: During the sync process, all configurations from the production account are copied to the sandbox account, depending ...

    • Custom Whatsapp Message not getting delivered

      Issue: The customer is encountering an issue with sending WhatsApp messages through Converse. Approved templates go through successfully, but once the service window is active and customers respond to the template, subsequent messages fail to send, ...

    • Form Export Issue

      Problem - We are unable to find an option to export the form in HTML format. Solution - The visibility of the export form HTML option depends on whether the portal feature is enabled in the account. If the account has the portal feature enabled, only ...

    • Not able to play the call recording in a activity history tab | CTM

      Issue Observation: We are not able to play the call recording through the activity history tab for the CTM Telephony. We are getting 401 unauthorized errors while playing the recording. RCA: This is because of the 2FA enabled for the Agency account ...

    • Facebook/Instagram Lead Ads connector - Unable to connect Pages.

      Issue: Unable to connect pages in LSQ FB Lead Ads. Pages are note getting listed. Error: When connecting pages, Select Page option is not reflecting. Resolution: There has been a change recently at Meta's end where they have removed the user access ...