Can Enabling "Allow non-lead email address(es) in the CC field" Setting Generate Unwanted Leads in LeadSquared?

Can Enabling "Allow non-lead email address(es) in the CC field" Setting Generate Unwanted Leads in LeadSquared?

Query: The client wants to avoid the creation of junk or unwanted leads in LeadSquared when enabling the "Allow non-lead email address(es) in the CC field" setting. What steps can the client take to prevent this situation?



Solution: To prevent this scenario, please ensure that the "Cc and Bcc" options are unchecked in the "Capture New Lead" setting for both outbound and inbound emails setting in the Email Sync configuration.








    • Related Articles

    • Lead Cohort Assignment | Gurnick and GEGI Integration

      Issue Raised: Leads not containing the right Cohort. Alternative/Associated Queries: 1) Leads in LSQ and Students in GEGI have different Cohort identifiers. 2) Registration Link is not being sent. 3) Lead is not updating in the as per GEGI data. ...

    • How to hide the Lead Age from the Mobile App.

      Scenario: How to hide lead age from the Leadsquared mobile application. Solution: Steps to hide lead age: If you see in the Mobile App by default the lead age will be shown up against the leads, If the customer wants to remove the lead age then It is ...

    • Re-subscribing to Emails from LeadSquared | Email Campaigns | Send Email failures

      Issue: Leads unsubscribed unwillingly, but communication needs to continue since primary channel is emails. Associated Concerns: No "Re-Opt In" automation or failsafe was set. At which case please recommend this help article as well: Data Protection ...

    • Deletion of Leads in Sandbox Account after Sync

      Query: The client is questioning the reason behind the deletion of all leads in the sandbox account after performing a sync. Reason: During the sync process, all configurations from the production account are copied to the sandbox account, depending ...

    • Incorrect First Name Sent in the Email

      Issue Summary: 1. Customer has created one template, in that template he mail merged first name field. 2. Customer has sent emails in bulk. 3. After sending the email, we observed that all the leads system has updated the same " first name " dynamic ...