Lead Details
Data not reflecting in audit trail but field got updated
Hi Team, You can get the issue where lead field is updated perfectly but in audit trail, there will be no audit logs present. Reason This will only happen in the case where lead will be updated via API. Solution Audit trail will only pick up the log ...
Lead page loading blank
Hi Team, You can face issue sometimes that everything on LSQ platform is working fine but for few leads, lead page will not be loading and a blank page will be loaded. RCA Most possible root cause for this will be email or name of the lead will must ...
Lead field is Going in a Queue
Scenario: User has reported that even for single lead field creation request was going in queue and was getting processed after working hours. Root cause: When the system reaches the limit of 300 lead field, system marks tenant as is large, and it ...
Re-arranging the Lead Edit Form on Lead Page | FAQ
Query: How to edit the Lead Edit Form on the Lead Page or the Lead Details Tab? (Note: Not to be confused with Lead Details view configuration as explained in the help doc. https://help.leadsquared.com/lead-details-customization/) Solution: At the ...
Lead Share Query
Q: What is the maximum number of lead shares that can occur for a user? A: A user can have up to 2000 lead shares.
Import Failing with Unique Constraint Error
Issue: Lead import is failing for specific leads at the time of import and the Message comes as a Unique constraint error from the Prospect Base table. Resolution: If an account has 2 unique fields, Email and Phone. And while importing both fields ...
No Error message on Unprocessed leads in import
Issue: When we import leads into LS, and if any of the leads are unprocessed due to any reason, the Unprocessed reason is not shown by default. Resolution: There is an explicit setting that needs to be enabled from the backend so that the Unprocessed ...
Unable to delete leads
Issue: You get an error while deleting a lead as mentioned in the below screenshot. Root Cause: In this case, as shown in the below screenshot, this lead was linked with another lead existing in the system via Lead Referral Activity. Solution: Make ...