Troubleshooting Mobile App Issues (Basic Check before passing to Engineering)
System not visible in user dropdown in mobile application
This is an expected behavior and system will not be shown in mobile application and leads under system will also not be visible. From support access login it will be visible but from users account including admins the system will not be visible.
Issue with installing call and SMS tracker
Effective from Android version 20.6 and above, the Call & SMS Tracking features are available directly through the LeadSquared Mobile App, which can be downloaded from the Google Play Store. For devices running older versions of the app, users will ...
Work area validation for mobile users
Settings > Mobile App > Work area validation. The above-mentioned setting will restrict mobile users from posting or adding activities until they have checked in or out. The method is outlined in the JSON body below. { "workAreaValidationMethods": [ ...
Not Getting a WhatsApp Message Option on Right Swipe (Mobile Application).
Issue: Users were facing an issue with the mobile users. When we swipe a lead to the left, it is not directing to WhatsApp as expected. Instead, it redirects to the SMS interface. RCA: 1. Despite of enabling Right and Left Swipe setting in the mobile ...
Fetching Forms error on Mobile App
Issue: Users get Fetching Forms, please try again later error while marking activity from mobile app. Resolution: This issue arises when users immediately access a form upon logging in. We perform multiple API calls to fetch and store metadata ( the ...
Fwd: LeadSquared Android App – Bug Report
Issue Forms not loading up in the mobile app. Resolution Check for the names of the forms and processes if there are any forms or processes with the name containing Error it will not be loaded up in the Mobile, change the name of the form and the ...