FAQ: Automations
Lead assigned more than lead assignment quota
Issue Hi Team you can face some issue where lead assignment quota is enabled that Leads are assigned to users more than the lead assignment quota via automation. Reason for this is that the lead assignment quota is only calculated for lead distribute ...
Finding automation with pdid
Hi Team, Whenever there will be an automation delay or any kind of surge in your account, then you will reach out to SRE team for this. SRE will in return give you the pdid of the automation that are causing surge or may be failing as shown below:- ...
If/Else condition returning false positive | Automation card error
Issue Reported: The If/Else card within the automation was generating false positives for multiple leads, causing these leads to proceed through the automation incorrectly. If/ Else card condition: Activity of the lead is ..... and ..... Solution: ...
Why is exit condition behaviour different on wait card?
Query: Customer raised a concern that Automation exit condition is not working on the Wait card. For example: When the automation gets triggered and the exit condition is satisfied by the Lead, the lead will not exit on the trigger card, it will exit ...
Restrictions on adding sub-automation in Automation(Lead Type Trigger)
Product behaviour: Sub-Automations created for an Activity type Trigger cannot be used in other automations with Lead type Triggers. Root cause: Sub-automation cards for Lead Type Triggers have a validation that only allows Sub-automations created ...