Custom Menu not Getting Rendered

Custom Menu not Getting Rendered

Scenario:
The user configured a custom menu in the mobile application. However, when attempting to open it on mobile, the page fails to render and displays the error: “URL Not Secure.”






Root Cause:
When attempting to access the endpoint within the mobile app, it is loaded via an iframe. The request fails because the URL has X-Frame-Options set to DENY, which prevents it from being displayed inside an iframe.


Solution:
We have suggested that the customer connect with their technical team to review the endpoint configuration and update or remove the X-Frame-Options restriction, so the URL can be loaded successfully within the mobile application.



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