Unable to Capture Source and Sub-Source Using Tracking URL

Unable to Capture Source and Sub-Source Using Tracking URL

Issue: Unable to Capture Source and Sub-Source Using Tracking URL.

RCA: Cx was using IFrame and on IFrame domain and website domain is different.


Preview




Solution: We asked customer to create website domain's subdomain for landing page and republish the landing page use the latest IFrame and add it to the website.
    • Related Articles

    • Understanding UTM Parameter Behavior for Repeat Landing Page Submissions

      Overview: This article explains how LeadSquared handles UTM parameters when a lead submits a landing page form multiple times, and why UTM values may not update on subsequent submissions. What are UTM Parameters? UTM parameters are values passed ...
    • UTM Parameters Not Getting Captured for Tracking URL

      Problem Statement UTM parameters are not getting captured for the tracking URL. The CX is using their own website with a custom form instead of a LeadSquared landing page form. Root Cause Analysis (RCA) The tracking script is installed correctly. ...
    • Capturing UTM parameters using Portal Widget

      ** Optimizing Lead Tracking with Portal Widgets ** Optimize your lead tracking process effortlessly with the seamless integration of Portal Widgets. Empowering Lead Tracking through Portal Widgets is now a reality. Here’s how: ** Understanding API ...
    • Unable to import opportunities

      Problem Statement: It is not possible to import opportunities using the opportunity ID that is in the opportunity URL. Solution: You can only use the prospect ID, lead identifiers such as phone number or email and an opportunity auto ID.
    • Restrictions on adding sub-automation in Automation(Lead Type Trigger)

      Product behaviour: Sub-Automations created for an Activity type Trigger cannot be used in other automations with Lead type Triggers. Root cause: Sub-automation cards for Lead Type Triggers have a validation that only allows Sub-automations created ...