Unable to Capture Source and Sub-Source Using Tracking URL

Unable to Capture Source and Sub-Source Using Tracking URL

Issue: Unable to Capture Source and Sub-Source Using Tracking URL.

RCA: Cx was using IFrame and on IFrame domain and website domain is different.


Preview




Solution: We asked customer to create website domain's subdomain for landing page and republish the landing page use the latest IFrame and add it to the website.
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