Unable to Load Portal Page

Unable to Load Portal Page

Scenario:  Users experienced portal page loading issue.


RCA:

Please find below points

1. Required IPs and Domains not whitelisted.

Note: Upon reviewing the investigation logs, we found that multiple domains were missing in our leads for the dedicated help doc, which was causing issues with portal form loading.






Solution:

We suggested the LSQ team update the newly added domains that were missing from our documentation. The team has completed this for the domain you highlighted for this issue.

Additionally, to investigate similar issues in the future, you can load the portal page and check the Inspect logs. In the Network tab, you will be able to see the different IPs for which requests are getting blocked.

If you notice any IPs causing issues, please share those details with our internal team so we can assess whether they need to be whitelisted. Please note that strict firewall policies or high security settings at the customer’s end can also lead to portal form loading issues.






    • Related Articles

    • UNABLE TO PUBLISH PORTAL TO TEST ENVIRONMENT

      Issue Description: Unable to publish the portal to test environment. Reason: Forms are not added in all the pages of the portal. Solution: Deploy Form/Process in all the pages with form block of the Portal then only the portal can be published to ...

    • Lead page loading blank

      Hi Team, You can face issue sometimes that everything on LSQ platform is working fine but for few leads, lead page will not be loading and a blank page will be loaded. RCA Most possible root cause for this will be email or name of the lead will must ...

    • Field values not getting reflected on the Portal

      Issue Description: The values of a field updated on the form are not reflected in the portal. Reason: This is a caching issue. To fix it, we need to reconfigure the form in the portal and republish the portal. Example: We add a new value to a ...

    • Dynamic form submission captured twice against the lead from portal

      Issue Description: Student submitted the form twice resulting in lead stage going back to the previous stage. Reason: This occurs when the student open up the form in multiple tabs and filling the same form from different tab. To avoid this, we can ...

    • Capturing UTM parameters using Portal Widget

      ** Optimizing Lead Tracking with Portal Widgets ** Optimize your lead tracking process effortlessly with the seamless integration of Portal Widgets. Empowering Lead Tracking through Portal Widgets is now a reality. Here’s how: ** Understanding API ...