Automation not trigger on owner/Lead update

Automation not trigger on owner/Lead update

Hi Team,

You may encounter an issue where Automation has not triggered on Lead update, where the field will be owner update. 

Idea
Reason

To Debug this please check the owner update is done by which card/method. If Owner has been updated by "Lead distribute card" then another automation will not consider this action as a Lead Update action and any associated automation will not trigger.

Thanks,
Akash

    • Related Articles

    • Automation Cards Failure email alerts

      The Automation Failure notification will trigger only those who created the automation and who modified the automation. Please note all the users who modified the automation will get the automation failure notification (e.g.: if user-a modified the ...
    • Lead assigned more than lead assignment quota

      Issue Hi Team you can face some issue where lead assignment quota is enabled that Leads are assigned to users more than the lead assignment quota via automation. Reason for this is that the lead assignment quota is only calculated for lead distribute ...
    • CRON Automation Not triggered even after ALL condition is True

      Hi Team, You may encounter an issue where CRON-type automation (Mostly regular interval type trigger) will not trigger even if all the inclusion criteria is satisfied. Reason for that will be that there is a certain limit in Regular interval also for ...
    • Unable to update the distributed owner's name in the automation

      Issue: Customer was using an automation to update the assigned lead owner to the specific field. RCA: Customer was using incorrect mail merge for the owner (@{Owner:EmailAddress ,} @{Owner:FirstName ,}), because of which was values are getting ...
    • Restrictions on adding sub-automation in Automation(Lead Type Trigger)

      Product behaviour: Sub-Automations created for an Activity type Trigger cannot be used in other automations with Lead type Triggers. Root cause: Sub-automation cards for Lead Type Triggers have a validation that only allows Sub-automations created ...