Lead assigned more than lead assignment quota

Lead assigned more than lead assignment quota

Warning
Issue
Hi Team you can face some issue where lead assignment quota is enabled that Leads are assigned to users more than the lead assignment quota via automation.

Reason for this is that the lead assignment quota is only calculated for lead distribute card. If any lead assigned by lead update card where the owner is getting changed. That lead will be counted against the user but it will not be counted in the assignment quota.

Idea
Solution

To Solve this you can get the account streamlined that only distribute card can update the owner, but if update card is still required then educate the customer about this.




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