Issue with Replying in Converse LSQ - Authentication failed due to Invalid User ID and password.

Issue: Issue with Replying in Converse LSQ - Authentication failed due to Invalid User ID or password.

Explanation: 

Template messages are delivered successfully to leads.

However, after the chat window opens, if the user tries to send a custom message, it fails with an error.

Solution: 

The authentication requirements for message flow between LSQ and Leads:

• Outbound messages (LSQ → Leads):

  • Authentication is required.

  • Two separate sets of user IDs and passwords are used:

    1. One for template-based outbound messages.(Notification) 

    2. One for custom outbound messages.(Two-Way)

  • If the outbound credentials are incorrect, the system will throw an error.

• Inbound messages (Leads → LSQ):

  • No authentication is required.

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