Telephony Connectors
The pop-up form is showing the Opportunity field instead of the Lead field.
Scenario: User has reported that placing while getting a pop up it was showing opportunity filed instead of the lead filed. Root cause: This is a product behavior if the opportunity module is enabled. Solution: You can reset the " Configure Agent ...
Click to call is not working in nextgen while it's working in old UI.
Scenario: User has reported that placing outbound call/click to call through old Ui it is getting placed correctly but when we try to place call after switching to new UI it is showing error: "Destination number should be a valid intercom number or a ...
Agent Panel loading issue new UI
Hi Team, Greetings!! Recently we were encountered an issue where the agent panel in the new UI wasn't working and was displaying the below error After communicating with the telephony team it was indicated that the reason for this was that the domain ...