Agent Panel loading issue new UI

Agent Panel loading issue new UI

Hi Team,

Greetings!!

Recently we were encountered an issue where the agent panel in the new UI wasn't working and was displaying the below error

After communicating with the telephony team it was indicated that the reason for this was that the domain marvin@leadsquared.com has to be whitelisted from the providers side as previous requirements only need leadsquared.com to be whitelisted


    • Related Articles

    • Lead page loading blank

      Hi Team, You can face issue sometimes that everything on LSQ platform is working fine but for few leads, lead page will not be loading and a blank page will be loaded. RCA Most possible root cause for this will be email or name of the lead will must ...
    • Form Fields not visible in New UI

      Description: When a new field is added to Object Fields and subsequently included in a Form, the field is: ✅ Visible in the Old UI ❌ Not visible in the New UI Root Cause: This issue occurs due to a temporary sync or session-related glitch in the New ...
    • Issue with Agent Pop-Up Form Submission

      Issue: The form opens with the mobile number and post-conversation, when our agent fills in the remaining details and tries to dispose of the lead, an error message appears: “Lead already exists”. This is happening even though the lead is new. RCA: ...
    • How to switch back to OLD UI in LeadSquared

      Hi Team, Concern: Many times Customers are facing issue where the New UI is a issue where many task such as Manage Forms ( Rules ) , Task & other operations are not working as they were working in Old UI Steps to Switch Back to Old UI: Oftentimes ...
    • Click to call is not working in nextgen while it's working in old UI.

      Scenario: User has reported that placing outbound call/click to call through old Ui it is getting placed correctly but when we try to place call after switching to new UI it is showing error: "Destination number should be a valid intercom number or a ...