Converse chat not Visible on the Activity History Page

Converse chat not Visible on the Activity History Page

Problem Statement

Users are able to converse with leads through Converse, and the messages are visible in the Converse window. However, the WhatsApp activity is not immediately reflected in the Activity History of the lead.

Resolution

Please allow up to 24 hours for the WhatsApp message activity to sync and appear in the Activity History. Converse messages can take up to 24 hours to be reflected, and this behavior is expected.

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