Unable to View Attachment in the Converse

Unable to View Attachment in the Converse

Scenario:  We received an image from the WhatsApp provider. We were able to view the attachment in the activity history; however, we encountered an error while trying to view the same image in Converse.

Additionally, we were able to download and view the image without any issues.




RCA:

The provider SINCH allows access to the media URL only from whitelisted IP addresses. Our current inbound processing runs on AWS Lambda, which does not have a fixed IP.

As a result, we were unable to fetch the file buffer from the media URL shared by the provider, which is why downloading the attachment from Converse was not working.



Outcome:

Currently, we are not able to support inbound media attachments from SINCH provider.

    • Related Articles

    • Converse chat not Visible on the Activity History Page

      Problem Statement Users are able to converse with leads through Converse, and the messages are visible in the Converse window. However, the WhatsApp activity is not immediately reflected in the Activity History of the lead. Resolution Please allow up ...

    • Custom Whatsapp Message not getting delivered

      Issue: The customer is encountering an issue with sending WhatsApp messages through Converse. Approved templates go through successfully, but once the service window is active and customers respond to the template, subsequent messages fail to send, ...

    • What if converse is not enabled in the account?

      Q: If whatsapp converse is disabled for the account, will the whatsapp connector remain unchanged? A: Yes, the whatsapp connector will remain the same. Q: Will incoming whatsapp messages still be received? A: Yes, incoming whatsapp messages will ...

    • Facebook/Instagram Lead Ads connector - Unable to connect Pages.

      Issue: Unable to connect pages in LSQ FB Lead Ads. Pages are note getting listed. Error: When connecting pages, Select Page option is not reflecting. Resolution: There has been a change recently at Meta's end where they have removed the user access ...

    • WhatsApp Option Not Visible on Opportunities

      Problem Statement The WhatsApp Connector has been successfully configured. However, the option to send WhatsApp messages is not visible on either the Manage Opportunities page or the Opportunity Details page. Root Cause The WhatsApp action is not ...