Troubleshooting 403 Access Denied Error for Softphone Login on LSQ with CTM

Troubleshooting 403 Access Denied Error for Softphone Login on LSQ with CTM

Issue: Users receive a 403 Error when launching the Softphone on LSQ via their CTM account: "Request blocked. We can't connect to the server..."


Solution:

  • Clear browser cache and cookies

  • Try a different browser (Chrome, Edge)

  • Disable VPN or proxy

  • Switch networks (home Wi-Fi or hotspot)

  • Contact the ISP for a new IP address

This error typically occurs when CloudFront blocks access due to network restrictions or security configurations. If the issue persists, users should contact their IT team or reach out to CTM Support for further assistance.

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