Unable to complete task

Unable to complete task

Problem Statement:

On a particular lead and task, the task owner encountered a "Sorry, that was unexpected" error while attempting to complete the task.

Solution:

Please note that the task was neither deleted nor affected by any sync issues.

Upon completion, the form contained a field with the value:
|| Did not answered call, whatsapp sent||nc

The segment "nc" following the || is being interpreted as a command (netcat), which triggers our firewall and blocks the task completion.

To avoid such issues, it is recommended not to use || followed by any characters that can be interpreted as commands.


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